Terms of Service.
Last Updated: April 2026 · Please read these Terms carefully before using our app.
1 Introduction
Welcome to VOLOCOACH. These Terms of Service ("Terms") form a legally binding agreement between you ("you", "User") and VOLOCOACH LIMITED, a company incorporated in England and Wales (Company Number: 16916102, Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX) ("VOLOCOACH", "we", "us", "our").
By creating an account, downloading, or using the VOLOCOACH mobile application (the "App"), you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree, you must not use the App.
2 Nature of the Service (Marketplace Model)
2.1 Platform Role
VOLOCOACH operates an online marketplace platform that enables users seeking sports coaching ("Learners") to connect with independent sports instructors ("Coaches"). VOLOCOACH:
- Does not provide coaching services.
- Is not a party to any contract between Learners and Coaches.
- Provides technology, booking, and payment facilitation services only.
VOLOCOACH does not control, supervise, direct, or guarantee the content, manner, quality, safety, or outcome of coaching services.
2.2 Independent Coaches
Coaches operate as independent professionals running their own businesses. They are not employees, agents, partners, or representatives of VOLOCOACH. No employment, agency, partnership, or exclusivity relationship is created.
2.3 Contract Between Users
When a Learner books a session, a direct and legally binding contract is formed solely between the Learner and the Coach. VOLOCOACH bears no responsibility for the performance or conduct of either party.
2.4 Payments
For convenience only, VOLOCOACH acts as a limited payment collection agent for Coaches, solely for the purpose of facilitating payments through the App.
3 Account Registration & Eligibility
3.1 Eligibility
You must be at least 18 years old to create an account. Bookings for minors must be made by a parent or legal guardian using their own account. VOLOCOACH does not verify parental authority and relies on the User's representations.
3.2 Role Switching
Users may switch between Learner and Coach profiles within the App. You remain responsible for all activity under each role.
3.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials.
4 Coach-Specific Obligations
By offering services as a Coach, you represent and warrant that:
4.1 Qualifications
You hold all required qualifications and have the legal right to work in the UK.
4.2 Insurance
You maintain valid Public Liability Insurance.
4.3 Taxes
You are solely responsible for all taxes and HMRC obligations.
4.4 Data Protection
You act as an independent data controller for Learner data obtained through the platform. Learner data must not be used for marketing or stored outside the platform for unrelated purposes.
4.5 Background Checks
DBS verification does not constitute a suitability guarantee.
5 Payments & Fees
5.1 Payment Processing (Pre-Authorisation)
- Request Stage: A temporary pre-authorisation hold is placed.
- Capture Stage: Funds are captured only upon Coach confirmation.
- Release: Holds are released if the request expires, is declined, or cancelled while pending.
5.2 Fees
Fees are displayed prior to booking and may include Session Fees, Venue Fees, and a VOLOCOACH Service Fee.
Where a booking is made at a venue that charges a court or facility fee, this amount is included in the total price and is passed through to the Coach as part of their session payout. The Coach is responsible for settling venue costs directly with the venue provider.
5.3 Coach Payouts
Coaches must maintain an active Stripe Connect account. VOLOCOACH does not operate a wallet or escrow service.
Payout Process
- Lesson completion. A lesson becomes eligible for payout once it is marked as completed, either manually by the Learner or automatically 48 hours after the scheduled end time. For Package bookings, each session is treated independently; the full Package amount is not paid out in advance.
- Weekly settlement to Stripe Connect. Every Thursday at 21:00 UTC, all eligible lessons since the previous settlement are batched and transferred to the Coach's Stripe Connect account balance. This platform-side transfer typically completes within minutes.
- Stripe Connect payout to bank. Funds held in the Coach's Stripe Connect account are transferred to the Coach's registered UK bank account according to the settings the Coach configures within Stripe. The specific payout options, processing times, and related rules are determined by Stripe and subject to the features Stripe makes available at the time.
All aspects of this stage are governed by Stripe's own terms and rules. VOLOCOACH does not control or guarantee Stripe's payout processing.
If a Coach needs assistance with their payout settings, they are welcome to contact VOLOCOACH at contact@volocoach.com, or to contact Stripe directly through Stripe's support channels.
6 Cancellations, Refunds & Validity
6.1 Single Lessons
Refund Eligibility: A refund requires meeting both of the following conditions:
- Booking was requested within the past 24 hours.
- Lesson start time is more than 24 hours away.
Important Exclusions
- · Venue Fees are non-refundable once booked, regardless of the reason for cancellation.
- · Cooling-Off Period does not apply to lessons scheduled to start within 24 hours.
- · Service Fee is non-refundable unless the cancellation is caused by the Coach.
6.2 Package Lessons
- Confirmed Packages are final and non-refundable.
- Packages are valid for 12 months from confirmation.
- Unused lessons expire without cash value.
6.3 Rescheduling
- Learner-Initiated: Rescheduling within 24 hours is subject to Coach discretion.
- Coach-Initiated: If rescheduling results in cancellation, the Learner is entitled to a full refund including service fees.
6.4 No-Shows
- Learner No-Show: Non-refundable.
- Coach No-Show: Results in a full refund and may lead to account suspension.
6.5 Consumer Law Override
Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
7 User Conduct & Anti-Circumvention
Users must not circumvent the platform to book, communicate, or transact outside the App for services that were originally introduced through VOLOCOACH.
Where circumvention is identified, VOLOCOACH may take appropriate action, including account review, temporary restriction, or deactivation. VOLOCOACH also reserves the right to recover reasonable costs incurred as a result of such circumvention, in accordance with applicable law.
8 AI Features & User Content
8.1 Smart Voice Notes (Feedback Tool for Coaches)
Smart Voice Notes is an optional tool available to Coaches. It allows a Coach to dictate post-lesson feedback by voice instead of typing. The audio captures only the Coach's own voice; Learners are not recorded through this feature.
The Coach's voice is transcribed to text by a third-party speech-to-text service and refined into a feedback summary by a third-party AI service. The resulting text is displayed to the Learner as part of their lesson notes. Full data-handling details are set out in our Privacy Policy.
8.2 Nature of AI-Generated Content
AI-generated content is provided for convenience only and may contain inaccuracies. Coaches are responsible for reviewing and editing the text before it is shared with the Learner. Learners should not rely on AI-generated content for medical, safety, or safeguarding decisions.
8.3 Licence
You grant VOLOCOACH a limited, non-exclusive licence to display AI-generated lesson notes within the App for the purpose of delivering the coaching service.
9 Risk & Liability
| Assumption of Risk | Users voluntarily assume all risks associated with sports activities. |
| Platform Liability | VOLOCOACH is not liable for acts or omissions of Coaches or Learners. |
| Liability Cap | Limited to the total service fees paid by you in the preceding 12 months. |
| Exclusions | Nothing limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. |
10 Termination
VOLOCOACH may suspend or terminate accounts for breaches, misuse of data, or unsafe conduct.
11 Changes
Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
12 Governing Law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
13 Contact
For any questions regarding these Terms, please contact:
VOLOCOACH LTD · London, UK
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